FAQ'S
Q) Do you ship internationally?
A) SORRY, NOT AT THIS TIME.
Q) Do you have a physical store I can visit?
A) Our store currently only serves as a shipping warehouse facility, so we don't have it open to the general public for drop by shopping. However, if you have a part we stock that you need to pick up, we can help arrange that for you, just call or email us to do so.
Q) When will I get my stuff?
A) We currently ship from our warehouse in TN and in some cases will ship items direct to you from a vendor. Orders are typically processed same day, and each item will show the expected time to process and ship out. Most items ship same or next day and are marked as such. Some items may take longer to ship out and they will be clearly marked as such. All items will show availability information both on the product page (once you select size/color) and on the shopping cart page.
We have found one of the reasons customers have been please with us is that they get their stuff fast!
You will typically receive a shipping notification email within 24 hours of your order shipping (note that an order may consist of multiple packages shipped from different locations in the country) which will include your tracking numbers. By logging in, you can also retrieve your tracking information and order history.
In some cases, one item will ship out before the rest of the order is ready to ship, or an order will be held so that the items can be consolidated into one shipment.
Please note: We reserve the right to request additional information to verify your order. Your order may need to be placed on hold and/or canceled until the order can be verified. We do this to protect the identity of our customers so that we can provide a safe online experience. If you have a Polaris Ranger, we will automatically verify your vehicle year and model prior to shipment to be sure you are getting the correct parts for your vehicle.
Q) How can I tell if an item is in stock?
A) Stock and availability information will be shown once you have selected a size / color when viewing a product. We will let you know ASAP if something changes with your order and it is unavailable. Email us if any items are in question.
Q) Does JT Cycle Price Match?
A) Yes, we price match in many cases. Contact us to verify the item.
Q) Do you charge sales tax?
A) Due to recent changes in legislation, states now have the ability to mandate whether or not they charge sales tax for online purchases. Many states have decided to act on this ability, so we are now required to charge sales tax on any order with a shipping address in these states. We realize no one likes paying taxes, but it is important for us to remain compliant with all applicable tax laws as mandated by the state governments in which we conduct business.