RETURN POLICY

If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise.

**Thank You for Supporting Our Small Business!**
**Return Policy**
We gladly accept returns on eligible items within the 30 day allowed timeframe. However, all returned products **must meet the following conditions**:

✔️ **Brand new, unused condition**
✔️ **Includes ALL original packaging, accessories, manuals, and manufacturer documentation**

⚠️ If you attempt to install a part and discover it doesn’t fit, we understand. **Please ensure it is thoroughly cleaned and free of installation residue before returning.**
Items showing signs of wear, dirt, grease, or missing components will be considered **used** and may be **subject to additional fees or rejection**.

💬 A Note on Mutual Respect
We’re committed to treating our customers with honesty, transparency, and fairness — and we simply ask for the same in return. If you wouldn't want to receive a product in the condition you're returning it, please reconsider sending it back that way.
Every item returned affects our ability to serve other riders with high-quality parts and service. Let’s work together to keep things clean, fair, and respectful for everyone who depends on us.

⚖️ Fraud Prevention & Legal Notice
To protect our customers and our business, all returns are subject to inspection and verification. Fraudulent returns, including but not limited to returning used, damaged, or substituted items, may result in denial of refund and may be reported to relevant authorities.
We reserve the right to:
• Refuse returns that do not meet our stated conditions
• Charge restocking or cleaning fees for items not returned in original condition
• Report suspicious activity law enforcement and legal team when necessary

By initiating a return, you acknowledge and agree to comply with our policy and understand that violations may result in loss of refund eligibility and may also result in legal action.

📞 Questions before you install? Contact us directly at **423-507-0040** or visit **motorcyclepartsplus.com** for guidance. We're here to help you get the right fit — the first time.

Thank you for helping us maintain product integrity and deliver the best experience to all our customers.

Exchanges

Need to make an exchange? Contact us and we will let you know the steps to do so.
If your exchange order qualifies for our free ground shipping offer it will be applied.
You are still responsible for return shipping costs on your original order back to us.
Order Cancellation / Modifications
- If you change your mind, act quickly! We turn around and process orders extremely quickly.
- Orders can be modified or cancelled only while their status is labeled "Order Received." Once an order has a status of "Order Processed," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

Used or Damaged Merchandise

Any merchandise which has been "taken out for a ride" or tags removed is considered used and cannot be returned. Any windshields that have had the film removed are considered used and cannot be returned. We encourage you to try things on without removing tags and to try your gear on indoors before heading out on the bike.
Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, cigarette smoke, perfume, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
Craigslist, eBay and online forums are excellent resources if you have a used item you do not want that can no longer be returned to us.

Apparel and Helmets

Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer.
No returns on any face masks that are used or have been removed from placecards that secure them or tags removed.

Electronics, Hard Parts, Tools, Tires

Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
Any Tool or Chemical that has been opened or seal broken is non-returnable.
Open box items for which the packaging has been destroyed are not returnable.

Defects

Each manufacturer has its own warranty policy. We will assist customers with their warranty; however JT Cycle does not provide any direct warranty on any item sold.

Warranty Returns

Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.
Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

Damaged Items

Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (UPS, FedEx, USPS, OnTrac). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

Item added to your cart